Royal Reels Privacy Policy

Information We Collect

We collect information needed to create and secure an account, process supported transactions, meet verification duties and respond to enquiries. The precise fields depend on the service being used.

How We Use Personal Information

We use relevant information to provide the requested account service and keep it secure. Depending on the activity, this can include:

• Registering and authenticating an eligible adult account
• Completing email and SMS confirmation
• Processing deposits, withdrawals and transaction investigations
• Carrying out identity, age, fraud and payment-ownership checks
• Administering bonuses, cashback and VIP rewards
• Responding to support, privacy and responsible-gambling requests
• Maintaining website performance and preventing misuse

Where marketing messages require a choice, players can use the available account or message controls to change that preference. Service and security notices may still be sent when they are necessary for an active account or transaction.

Payments and Cryptocurrency Information

The cashier supports AUD methods and selected crypto assets. We record the information needed to identify a transaction, including the payment route, amount, time and status. For a blockchain transfer, this can include the public wallet address, asset, network and transaction hash. Royal Reels does not need a wallet private key or recovery phrase and will never ask a player to send one.

Identity Verification Documents

A withdrawal or security review can require photo identification and proof of address issued within the previous 90 days. Additional evidence may be requested where account or payment details do not match. Documents should be uploaded only through the protected verification area and must not be sent through social media or an unconfirmed contact.

Cookies and Similar Technologies

Royal Reels can use essential cookies to maintain sessions, remember security choices and operate account features. Analytics or marketing technologies may also be used where permitted and disclosed. Browser controls can remove or block cookies, but disabling essential storage may prevent login, cashier or preference functions from working correctly.

When Information May Be Shared

We share personal information only where it is needed for a legitimate operational, security, legal or regulatory purpose. Relevant recipients can include:

• Payment processors, banks and blockchain-service partners
• Identity-verification, anti-fraud and security providers
• Hosting, communications and customer-support suppliers
• Professional advisers, auditors and competent authorities where required
• A successor entity if the business is reorganised or transferred lawfully

A supplier receives only the information appropriate to its role and is expected to protect it under the applicable agreement and legal requirements. International processing may occur because Royal Reels is an offshore service and some providers operate across several countries.

Security Measures

We use 256-bit SSL encryption for information transmitted between the browser and our website. Access controls, account verification and monitoring support the protection of player records. No online system can remove every risk, so account holders should use a unique password, secure their email and phone, and sign out on shared devices.

How Long We Keep Data

We retain information for as long as it is needed to operate the account, complete transactions, resolve disputes, prevent fraud and meet applicable legal or regulatory duties. Different records can have different retention periods. When information is no longer required, it is deleted, anonymised or otherwise handled in line with the relevant retention process.

Privacy Choices and Requests

Subject to the law that applies to the request, a player may ask us to review personal information held about the account. Available requests can include:

• Access to relevant personal information
• Correction of inaccurate or incomplete details
• Deletion where no legal or security reason requires retention
• Restriction or objection where the applicable law provides it
• Withdrawal of an optional marketing preference

Submit a privacy request through the verified Royal Reels support route. We may need to confirm identity before discussing or changing account data. This protects the account from unauthorised disclosure.

Children and Age Restrictions

Royal Reels is intended only for people aged 18 or over. We use registration and verification information to support age controls. A parent or guardian who believes a minor has provided information should contact support so the matter can be investigated promptly.

Policy Updates

We may update this Privacy Policy when our services, suppliers or legal obligations change. The current version should be reviewed on the active website. Material changes may also be communicated through the account or another appropriate channel.